Veterinary Technician

Veterinary Technician
Job Description

Reports To: 
Lead Certified Veterinary Technician
Associate Veterinarian
Office Manager
Practice Manager
Practice Owner

Job Summary:
The veterinary technician provides exceptional standard of care for all patients while being the Veterinarian’s primary medical support. Veterinary technicians begin the examination procedure from the reception into exam room record keeping and continue to assist the doctor throughout the examination, diagnosis and treatment phases, into plan/follow-up and check out procedures. They perform all designated call-back and reminders per doctor request. They aid in achieving greater efficiency by relieving the doctor of technician work and administrative detail. They have a significant role in communicating with and educating clients about pet health and well-being.

Qualification/Requirements:
High school diploma or equivalent 
Current Colorado State Credentials as a Certified Veterinary Technician (CVT) or
Graduated from an AVMA accredited program and able to sit for the VTNE

Experience Requirement:
Minimum two year experience as a veterinary technician desired

Personal Requirements:

  • Minimum 18 years old 
  • Genuinely enjoys and shows compassion when working with animals and able to deal with them when they are stressed, ill, or in pain
  • Can stay calm and efficient during a medical crisis 
  • Is well-spoken and approaches his/her job duties in a mature nature
  • Has excellent communication skills
  • Will not share or discuss personal information or personal financial information of self or others or center with coworkers, clients, or vendor reps as long as you are an employee at TCVC
  • Conduct oneself with respect, confidence, friendly, professional and positive attitude as well as maintain professional conversations ( no gossiping ), while working in the center, with clients, vendor reps, doctors and staff members, even when stressed and/or focused on an individual task
  • Minimize personal phone calls, text messages, emails, etc to emergency only while “on the clock”, utilizing your time during breaks
  • Note: Breaks consist of 10 minutes in the am, 10 minutes in the pm, and 60 minutes for lunch monday thru friday; must “clock out” for breaks
  • SMOKING AREA- designated behind crematorium
  • Dress code will be required clinic provided scrubs with embroidered name or name badge; opt for every other Friday (1st and 3rd of the month), dress down into scrubs of your choosing as long as they are fitted and clean.
  • Supervise Veterinary Assistant and interns/externs to assure Center operations and patient care is to its fullest.

Physical Effort: 

  • Work requires lifting and carrying animals, can use aid ie gurney, stretcher (will be assisted by other staff members in lifting animals over 40lbs). Walks or stands for extended periods of time; frequently works in a bent position
  • Working conditions: May be exposed to unpleasant odors, noises and animal feces/ urine. May be exposed to bites, scratches and contagious diseases.

Appointments/Exam Rooms

  • Identifies when client is checked in by receptionist
  • Greets client in reception, escorts into appropriately prepared/clean exam room, weighs patient; client form/waiver 
  • Ensures record is updated and correct; reminders accurate; microchip# entered 
  • Obtains patient photo, inputs into record
  • Completes record keeping of history and chief complaint 
  • Requests doctor to exam room after briefing on patient history and reason for visit 
  • Assist in exam room by getting patient onto table, TPR
  • Perform physical assessment, record in the computer patient file 
  • Assist in animal restraint during exam and treatment (NO owner restraint)
  • Understand all vaccinations, core vs elective and vaccine protocols, thereby being able to explain well to clients their pets needs/requirements 
  • Anticipates vaccines, equipment and medications needed by doctor and have readily available (however vaccines and medication should not be drawn or prepared for dispensing until authorized by doctor)
  • Provides client estimate of all procedures and discusses with owner, consent 75% of services required prior to ER tx 
  • Keeps drawers/shelving organized and stocked with necessary supplies 
  • Basic client education- preventative care, how to administer medications, HW testing, FeLV-FIV testing, nutrition and dietary needs, parasite control, spay and neuter, dental prophy etc. and preventative literature to pet’s problem
  • Routine nail trims (recc transferring to Groomer), suture removal, blood sample collection, vaccinations, blood pressure checks, ECG’s and weight checks as technician appointments 
  • Prepares medication and creates prescription labels for appointments based upon doctor orders and refill requests 
  • Discuss plan and administration of medication with client per doctor’s order 
  • Handles client’s medical questions with confidence and always direct to the doctor for answers
  • Attempts to market the services of the Center as well as inform the client about any preventative or procedures necessary to their pet’s health
  • Escorts client out of exam room to reception when ready to check out
  • Ensures callback is reminded in computer 
  • Assists client to vehicle when needed 
  • Keeps appointment flow running smoothly, ensures teamwork and considerate communication 
  • Admits and discharges patients based on Center policy and doctors orders, written or verbal (patient medical history upon presentation, home care, medication administration, and pre or post operative care)
  • See Dental protocol
  • Able to handle clients when they are upset, or angry (calm during crisis) and handles the situation appropriately by alerting the Practice Owner when necessary
  • Able to answer the phone in a professional and kind manner to schedule appointments, refill medication and direct to the appropriate person if they have a medical question. No medical advice to be given over the phone unless stated by a doctor. 
  • Maintains client records by documenting all medical conversations had with clients
  • Understands how to navigate Cornerstone to efficiently schedule appointments, check clients in and out, and look up records of patients, invoice appropriately and ensure accuracy, X-charge processing

Animal Care:

  • Maintains any patient treatments requests by doctor and accurately document all services in patient file on computer and whiteboard as treatment, anesthetic, dental or hospitalization records
  • Sets up anesthesia machine and performs pressure check daily and prepares surgery room or treatment area for procedures
  • Ensures O2 supply is adequate daily, inform owner when low 
  • Cleaning and ultrasonic sterilization of instruments per protocol, log 
  • Preparing surgical packs, autoclave use and maintenance, log
  • Maintains Center and patient cleanliness and comfort. Cleans cages/kennels in timely manner as needed 
  • Maintains patient records by recording all medical conversations with clients and any work performed. Works closely with doctors and follows up on additional work as needed. Initial all documentation for verification
  • Practices safe and effective restraints techniques
  • Handling- proper walking techniques: always use a loop leash and keep tight to avoid slippage over the head, walk 2 to 3x daily, be aware of problems such as back/ hips, blindness/deaf, inability to urinate on concrete or length to hold bladder– walk authorized through back exit, in fenced area only 
  • Reviews surgery and treatments with the surgeon of the day 
  • Reviews weekly surgery schedule to ensure all necessary equipment and supplies are available and adequate time is scheduled
  • Preparation of surgical patient, including tracheal tube placement, catheter placement and maintenance/use of IV pump (fluid support), and anesthetic preparation, protocol, charting
  • Surgical assistance to the surgeon while maintaining patient vitals and comfort and sterile field, charting 
  • Performs dental scaling, polishing and chlorhex/fluoride etc treatments, charting and pre/post pictures
  • Monitoring daily surgery schedule and in-patient schedule and calling/texting clients during surgery (if requested by doctor, ie to authorize further care, change to estimate), post surgery (after full recovery), prior to discharge, throughout hospital care to update, etc
  • Monitoring surgical patients before, during and after the anesthetic procedure. This includes pain control, anesthesia depth, temperature, blood pressure, heart rate and rhythm, oxygenation recovery, post surgical cleanup and pain and antibiotic injections. All patients should be fully attended until completely recovered (standing, BAR), record to patient file 
  • Anesthesia ( O2 and scavenge) machine/monitor- pulse oximeter, Co2 monitor, BP monitor, temp probe,ECG lines, tubes, bags, operation and maintenance use with knowledge and confidence 
  • Dental digital radiology machine- sensor operation and maintenance use with knowledge and confidence
  • Dental machine/ultrasonic scaler- operation and maintenance use with knowledge and confidence- distilled water ONLY 
  • Wears PPE during every dental procedure
  • O2 cage operation and maintenance use with knowledge and confidence 
  • Maintains instruments, surgical and dental to include gowns, towels, glasses, etc
  • Performs treatments as requested by the doctor, monitor whiteboard
  • Knowledge In common disease states and alerts doctor when symptoms change or when concerns arise in hospitalized or tech only patients
  • Can perform ER procedures such as control of bleeding, resuscitation with oxygen, opening airways and external cardiac massage 
  • Maintains Emergency drug sheet (CSU excel spreadsheet) for all anesthetic procedures
  • Maintains controlled drug log 

Laboratory: 

  • Monitors lab supplies and requisitions as needed 
  • Tracks “qualifying profiles” and ensures IDEXX smartservice solutions (“SmartService”) and IDEXX VetLab station is on at all times; following standard weekly restart recommendations
  • Proficient in blood, fecal, skin scraping, hair pluck, ear, urine sample collection and techniques used for preparation of samples to be sent to reference lab or performed in-house
  • Reading fecal floats and smears, urinalysis, performing heartworm, parvo, FeLV-FIV tests and/or thyroid, cPLI, relaxin, cortisol, phenobarbital, blood glucose, fructosamine, bile acids snap tests and any further in-house testing according to manufacturer requirements 
  • Operates, maintains and calibrates IDEXX Vetlab Station as recommended by the manufacturer’s requirements, records in log
  • Makes appropriate calls to clients with lab results per doctor’s request 

Radiology: 

  • Knowledge, preparation, operation, cleanliness and maintenance of the DR radiology equipment to include personal protective equipment; logs shutdown weekly
  • Effectively positioned for and takes radiographs as requested by the doctor while using all personal protective equipment provided to include personal dosimeter badge
  • Animal restraint assistance as required
  • Prepare patient and equipment, maintenance and cleanliness for use of laser therapy as requested 
  • Prepare patient and equipment, maintenance and cleanliness for use of ultrasound per doctor’s orders 

Hospital Maintenance:

  • Understands to importance of a clean and orderly facility that smells good! Does not hesitate to clean or organize as part of a normal job duty 
  • Maintains laundry and dishes
  • Cleanliness of exam, treatment, pharmacy, lab, surgery suite, radiology room, dental suite, kennel, isolation, restroom, breakroom, offices based on daily duties
  • Daily vacuuming and mopping of floors with provided equipment and supplies, empty all trash cans
  • Informs Owner of any building issues or equipment in need of service 
  • Proper care and maintenance of all equipment and instruments
  • Maintains outside grounds free of garbage, feces daily 
  • Knows shutdown procedures for all computers, performs daily and server weekly

Pharmacy: 

  • Calls prescriptions into outside pharmacy the same day as requested by the client or doctor
  • Prepares in house pharmacy refill requests for clients to pick up within 24 hours with prior doctor approval adhering to exam and blood work protocols 
  • Maintains controlled drug log
  • Maintains drug inserts binder 
  • Understands usage, dosage and common side effects for commonly used prescription drugs and can readily explain them to clients 
  • Maintains want list by placing low quantity of inventory on the reorder list
  • Inventory and ordering per Owners request  

Crematory: 

  • Authorized personnel only 

Miscellaneous: 

  • Performs any other duties requested by the Owner, Doctor, or Practice Manager as needed for effective Center operations

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